Privacy Policy

Trends & Threads ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website at trendsandthreads.com.au or make a purchase from us. By using our website, you agree to the collection and use of information in accordance with this policy.

We collect the following types of information: Personal Information: When you place an order, we collect your name, email address, phone number, and shipping address. Payment Information: Payment details are processed securely by Stripe. We do not store your credit card details on our servers. Usage Data: We may collect information about how you use our website, including your IP address, browser type, pages visited, and time spent on the site. Communications: If you contact us via email or our contact form, we retain those communications to respond to your enquiry.

We use your information to: • Process and fulfil your orders • Send order confirmations and shipping notifications • Respond to your customer service enquiries • Send promotional emails if you have subscribed (you may unsubscribe at any time) • Improve our website and shopping experience • Comply with legal obligations

We do not sell or rent your personal information to third parties. We may share your information with: Shipping Partners: Australia Post and other carriers to fulfil and track your order. Payment Processors: Stripe to process your payment securely. Email Service Providers: Resend to send transactional and marketing emails. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Your data is stored securely using Supabase, a secure cloud database platform. We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can choose to disable cookies through your browser settings. However, some features of our website may not function properly without cookies.

Under Australian Privacy Law, you have the right to: • Access the personal information we hold about you • Request corrections to inaccurate information • Request deletion of your personal information (subject to legal obligations) • Opt out of marketing communications at any time To exercise any of these rights, please contact us at info.trendsnthreads@gmail.com.

We ship to Australia, New Zealand, and Canada. If you are located outside Australia, your information may be transferred to and processed in Australia. By using our website, you consent to this transfer.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: Email: info.trendsnthreads@gmail.com Hours: Monday – Sunday, 9:00 AM – 6:00 PM AWST